Our company purpose is to infuse people’s lives with positivitea, and this extends to the genuine love we have for our tea & teaware. We stand behind everything we sell, and we’re sure that you’ll love your purchase! But just in case you don’t? Not to worry—within 30 days, if a product or tea isn’t working for you or there’s something wrong with your order, let us know. We’ll make it right. However, please note that gift cards and promotional, sale, and clearance items are final sale.

Online purchases

• Oops! Did we get it wrong?
  We’re not perfect, even if we try. If we got it wrong—that is, your order is incorrect, damaged, or incomplete—let us know right away. We’ll figure out what happened and find the best way to make it right for you.
• Not your perfect cup of tea?
  Turns out you don’t love licorice root after all? Teapot too small? If you’re really not feeling your purchase, you’re not doomed to an eternity of buyer’s regret. We want you love what you buy as much as we love making it available for you, so if you’re not happy with what you ordered, get in touch with us and let’s chat it out. While we cannot refund loose leaf tea or gift packs containing tea, we’ll find a solution. Please note that online orders cannot be returned in-store.

In-store purchases

Not thrilled with your purchase? We got you. Bring your purchase and original receipt back to any of our stores within 30 days, and we’ll replace any item that’s just not working for you. Unfortunately, we are unable to refund loose leaf tea or gift packs containing tea. Please note that online orders cannot be returned in-store.